Cancellations & Refunds
No ‘we gotcha’ hidden in our fine print….
We have no secret cancellations and refunds policies. For the most part cancellations and refunds policies are set by the tour companies (third-party operators) not by Sea to Sky Tours & Activities LLC (dba Big Island Fishing Charters). Rest assured we have done everything we can to make sure you are protected. We only book tours with tour operators who have reasonable cancellation and refund policies in place. For the most part everyone’s biggest concern is weather. It is simple, if a tour is cancelled because of bad weather than you are offered to reschedule if possible or are given a full refund.
It is rare but sometimes things go wrong, that is the nature of the universe. If for some reason something happens that you are not satisfied with then DO NOT HESITATE TO CONTACT US AS SOON AS POSSIBLE and we will do everything we can to assure you are accommodated.
Remember we are in the fun business, it is more than a a passion for tours and activities, this is our lifestyle. We practice aloha in our everyday operation and always strive to achieve a high level of customer service.
Big Island Fishing Charters